Economics and Business

THE CEO CODE shows how to develop the attitudes, knowledge, skills and behaviour required to master leadership and build a great company. This practical book shows you how to design your own programme of development and create a masterpiece, personally and professionally. It is based on the wisdom gained from more than 30 years of business experience.

Take a random sampling of managers and executives and you will inevitably encounter the good, the bad and the inept. But there are those rare souls who are excellent bosses, who achieve great results while retaining their staff 's loyalty, affection and exemplary performance. Who are these elite performers - these Superstar leaders? And how can you become one?

Have you ever found yourself at a loss for words around appraisal time? Do you find yourself searching for the tone that will perfectly encapsulate exactly what you need to say to each employee? If so, THE QUICK AND EASY PERFORMANCE APPRAISAL PHRASE BOOK is definitely for you! Whether you're a seasoned manager or just starting out, this is your go-to reference.

Do you want to be more successful? Achieve record breaking sales? Make more money right now? Are you committed to learning more about your customers and improving your skills and approach to helping them? Salespeople are some of the least trusted professionals of any career. That's an opportunity for you!

THE WINNING MANAGER'S PLAYBOOK gives business owners and managers what they so desperately need: a clear, focused, laser-sharp tactical manual of what they need to know right now to make their organisation a success. The authors' presentation of their six commonsense practices creates a systematic framework useful to managers, entrepreneurs and executives alike, providing them with: ...

Are you having a tough time finding new customers for your product or service? SUPERSTAR CUSTOMER SERVICE follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you'll ever have...

A small business is not just a scaled-down version of a big one. In fact, some of the strategies that work well for larger companies may actually be completely irrelevant for smaller firms. SMALL BUSINESS FOR BIG THINKERS offers unconventional but, proven, strategies to run a better small business.

This is a difficult time to be a leader. The majority of employees are disengaged, their discretionary efforts tamed, passions for work fleeting and ideas tethered. None of this needs to stop you. You can create a workplace where engagement, passion and great work thrives. If you're someone's boss, whatever your level or role, you can use these trust essentials to: ...

As companies expand and grow, the skills that led to their success often won't sustain further development in a more complex, high-stakes environment. Yet few resources exist to help them. They frequently flounder in their attempts to create a competitive strategy, work with the board and keep other talented executives, managers and employees on board, all while endeavouring to navigate the ...

Should your company pursue global expansion or mine local opportunities? Take risks to grow dramatically or protect your current stability? Seek to maximise sales or the bottom line? We're so often faced with apparent paradoxes: continuity and change, conservatism and progressiveness, predictability and chaos.

80 percent of small businesses do not receive outside funding. They scrimp and save to make their business dreams a reality. As these businesses grow, the hasty financial decisions and systems put in place during their infancy inevitably crumble.

Most companies around the globe clearly believe that people should have the opportunity to achieve as much as their initiative and native talent can justify, but too many managers still lack the wherewithal to effectively groom junior employees who have the potential to climb the corporate ladder. The support of a mentor is an integral part of any effort to maximise someone's full potential.

After years of sharing her small-business tips and marketing tricks with readers of her popular blog, ChunkOfChange.com, and column in the Long Beach Post, Olga Mizrahi has taken her message to the streets, urging business owners to focus in while reaching out.

Somewhere between self-help and self-promotion lies self-awareness and advancement. YOUR ULTIMATE SUCCESS PLAN is a book that provides surprisingly easy-to-apply business strategies in an approachable, actionable, authentic way and encourages you to find your voice and realise your potential.

Play is an essential, necessary and natural human activity... and it's for adults and companies too. Play is an immersive process that allows us to ask “What if?” - to break free of the strictures that limit creativity and satisfaction.

How do you take an underperforming unit - team, department, office or company - that has run aground and get it moving forward? In ALL HANDS ON DECK, Peter J. Boni shows any leader or aspiring leader exactly what to do. Following his advice, recognition and rewards come quickly.

* Longlisted for the inaugural Women's Prize for Non-Fiction *
*A Foyles Top 10 Read for March and one of Glamour's Best Books of March*

'Blakeley charts a path forward based in home, democracy and liberation' NAOMI KLEIN

'A must-read for anyone keen to put the demos back in democracy' YANIS VAROUFAKIS

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